POLICIES

Most orders shipped same day if received by 2:00 pm PST.
Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. A 15% restocking fee will be assessed for orders cancelled once the checkout process has been completed. For rackets that have been strung, you will be charged the cost of strings plus labor if an order is cancelled even if the item hasn't shipped out yet. Your understanding is greatly appreciated.

CREDIT CARD VERIFICATIONS
In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your e-rackets.com order differs from the billing address on your bank's records, your order will be declined and will not be processed until this is resolved. Please verify that your information is correct and notify your credit card company to ensure that they have your most up-to-date information. Additionally, we do not have the capability to validate funds or billing addresses on cards issued by foreign banks.

Customer/Purchaser/Cardholder/Principals/Etc. all agree to personally guarantee payment on all purchases, including any collection/attorneys fees that may be incurred by us in order to collect on any purchases made and any and all fees relating to same. Customer agrees to all terms and conditions as listed.

PAYMENT METHODS
Visa, MasterCard, Discover & U.S. Money Order

INTERNATIONAL ORDERS:
Not all International orders can be processed. Some additional requirements may apply. Email Customer Service for details.

** IMPORT TAXES - Customers may incur additional custom fees, duties and or taxes upon receiving the package. Each country is different and there is no set fee. Please check with your local postal service or customs office to find out more information before placing your order. **

INTERNATIONAL SHIPPING
We only offer Global Express for all international orders.
• Not a guaranteed service. Global Express Mail™ (EMS) items are not insured against delay in delivery. Neither indemnity payments nor postage refunds will be made in case of delay.
• Can be tracked on the United States Postal Service® website or by calling 1-800-222-1811.
• Insurance (for merchandise) is provided automatically up to $100.

PRICES AND AVAILABILITY
We reserve the right to change prices. Every effort will be made to fill your order, however, many items are seasonal closeouts and limited and maybe sold out before your order can be filled. We apologize for the inconvenience.

PRIVACY STATEMENT
Our e-mail list is completely private! We do not sell or rent our list and use only for the purpose of soliciting our customers.

SHIPPING
Shipping charge is $8.99 for orders up to six pounds within the continental United States. (Hawaii and Alaska shipping cost additional depending on the weight.) Any orders over 6 lbs will be charged an additional shipping charge. Charges vary for express shipping and other weights and/or shipping methods. Shipping charges subject to change without notice. Shipping of $13.00 will be assessed per case of tennis balls or racquetball balls. Orders shipped within California are subject to 8.25% sales tax. Out of state customers are responsible for state and local sales tax in accordance with local tax codes.

RETURNS
Returns will be accepted up to 30 days from the date of purchase, if qualified. Original invoice required. Returned items must be in original condition. We cannot accept items that have been used, worn or without original tags and packaging. Returns will only be accepted with a Return Authorization Number. Please call (800) 373-4893 or email us at erackets@aol.com. to receive authorizations and instructions. Returns may be subject to a 15% restocking fee. Customers required to pay postage on exchanges. All sales final on clearance and special sale items. Unstrung rackets that have been strung and pre-strung rackets that have been play-tested and any products that have been worn, used, altered or installed, as well as any products without original packaging or showing any signs of wear, are used and cannot be returned or exchanged.

EXCHANGES
Customers wishing to make exchanges are required to pay postage.

CREDITS
Orders placed with a credit card will be credited back to credit cards where applicable, provided return meets all stated requirements. Orders paid with a check or money order will be issued a credit where applicable, provided return meets all stated requirements.

WARRANTIES
Product warranties are with the manufacturer and must be handled directly with the manufacturer. e-rackets.com does not handle warranty claims. Terms and duration of warranties vary. Different manufacturers have different definitions of "worn out," "defective" and "reasonable wear and tear." For more details on manufacturer's wear warranty terms and conditions, please see the warranty cards packed with the product or contact the manufacturer.
** NOTE - Babolat provides no manufacturer's warranty on Babolat-branded tennis racquets sold through e-rackets.com.